TERMS AND CONDITONS

Welcome to IPILYA.com. By using this website you agree to be bound by our terms and conditions. Please leave this website if you do not agree with these terms in their entirety.

IMPORTANT NOTE: As well as reading the following Terms & Conditions to which you have agreed by using this Site, you should also refer to the terms and conditions of each individual Designer’s (our sellers) on their ipilya.com home or product pages before making any order.

The www.ipilya.com website is provided solely for your personal, non-commercial use and information. You may not use this website for any commercial purpose.

This website is owned by IPILYA Limited (“IPILYA/we/us”), Registered Number 07197753 VAT Number 992387468, 55 Campden Hill Towers Notting Hill Gate London W11 3QP United Kingdom.

INFORMATION ABOUT IPILYA.COM

IPILYA provides you with the facility to view, browse and make purchase of the Products from the sellers ('Sellers') using the Website. IPILYA allows selected third party sellers to list and sell their products at ipilya.com. In each such case this is indicated on the respective product detail page. While IPILYA as a platform provider helps facilitate transactions that are carried out on the website, IPILYA is neither the buyer nor the seller of the seller's items. IPILYA acts as a venue for sellers and buyers to negotiate and complete transactions. Accordingly, the contract formed at the completion of a sale for these third party products is solely between buyer and seller.  IPILYA is not a party to this contract nor assumes any responsibility arising out of or in connection with it nor is it the seller's agent. The seller is responsible for the sale of the products and for dealing with any buyer claims or any other issue arising out of or in connection with the contract between the buyer and seller. 

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REGISTRATION

You warrant that the personal information which you provide us with when you register is true, accurate, current and complete in all aspects and in particular you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Should any of your registration information change, please notify us immediately at the following e-mail address customercare@ipilya.com . We may change registration requirements from time to time.

ELIGIBILITY TO PURCHASE

In order to make purchases through the site, you will be requested to register and provide your personal details.

To be eligible to purchase items on this website you must;

  • Provide your real name, phone number, email address and other requested information that is true, accurate and current in all respects
  • Be the holder of a valid debit/credit card
  • Warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.

You agree not to impersonate any other person or entity or use a false name or a name that you are not authorised to use.

IPILYA reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Please refer to our Privacy Policy for further information about how we use your data.

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ACCEPTANCE OF YOUR ORDER

All orders that you place on this website will be subject to acceptance of these terms and conditions. The display of any item on our website is not an offer to sell and IPILYA shall be under no obligation to supply the products ordered through this website.

When you place an order on our website we shall email you an acknowledgment detailing the product you have ordered. This email is not an order confirmation or order acceptance from IPILYA.

We reserve the right not to accept your order in the event that, for example,

  • We are unable to obtain authorisation for payment;
  • The item ordered is out of stock;
  • We have identified a pricing or product description error;
  • You do not meet the eligibility criteria set out within the terms and conditions
  • There is a system or procedure failure and the customer failed validation checks.

Acceptance of your order and the completion of the contract between you and IPILYA will take place when your order is dispatched: we will send an email to inform you that your order has been dispatched. We reserve the right to dispatch multiple orders separately.

PRICING

All prices indicated on the Site are in GBP, Euros or USD and are inclusive of VAT at the current rate unless you have selected an alternative country where VAT is not chargeable.

We list availability information for products sold by us on the website including on each product information page.  Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail as soon as possible if any products you order turn out to be unavailable and you will not be charged for those products.

Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.

Despite our best efforts, a small number of the items in our catalogue may be mispriced. We will verify pricing when processing your order and before we take payment. If we have made a mistake and a product's correct price is higher than the price on the website, we may either contact you before shipping to request whether you want to buy the product at the correct price or cancel your order. If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product.

Customers purchasing from a country served as DDU (Delivery Duty Unpaid) will be liable for any local sales taxes or import duties which may be charged on the purchase. Import duty or tax costs will be invoiced to you directly from the courier company or an import broker appointed by you, We recommend that you contact your local customs authority to determine a landed cost price prior to purchase completion. We will always seek confirmation from customers prior to dispatching their first DDU shipment to make sure they are fully aware of the DDU policy.

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PAYMENT

Payment can be made securely online by Visa, MasterCard, American Express, Delta, JCB and Maestro credit and debit cards.

The credit/debit card that is being used must be yours. All credit/debit holders are subject to validation checks and authorisation by the card issuer. If the issuer of you payment refuses to authorise payment, we will not be liable for any delay or non-delivery or you order. We also reserve the right to cancel your order. For first time online customers, we may request that shipping be to the credit card billing address only.

By submitting an order to us through our website you represent and warrant that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us, payment will be made in full.

To help ensure that your shopping experience is safe, simple and secure IPILYA uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet.

To ensure you process orders securely you need to have SSL switched on in your browser. Further security information can be found within your browser. If SSL is enabled then you will see a padlock at the bottom of your browser and you can click on this to find out information about the SSL digital certificate registration.

To give you extra peace of mind when shopping online with IPILYA.COM, we have introduced MasterCard® SecureCodeTM & Verified by VISA. This service allows you to protect you MasterCard and VISA card with a unique password that you set up with your payment card issuer.

To use this service, you must first register with the bank or other organisation that issued your card. To find out more visit the MasterCard® SecureCode and Verified by VISA websites.

Once you have registered and created your own private password with your card issuer, you will be automatically prompted at checkout to provide this password each time you make a purchase.

Please note: your order will only be processed once we have the MasterCard SecureCode or Verified by VISA authorisation from your payment card issuer. IPILYA does not have access to your MasterCard® SecureCode or Verified by VISA password.

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SHIPPING AND DELIVERY

Your shopping basket on the Site displays the goods you have chosen, each Seller has his or her own shipping method and timeframe for delivery, clearly visible when adding the item to your Shopping Bag. The delivery costs for each Seller vary according to the delivery methods they offer. Any delivery times quoted are in working days. Please check that you are in agreement with their policy.

 

Important information

  • All orders require a signature upon receipt.
  • Items cannot be redirected once the order has been dispatched.
  • Order cut-off times are guidelines only, and do not take into account possible delays caused by payment authorisation.
  • Due to shipping restrictions we cannot deliver to post office boxes.
  • To protect our customers from fraudulent credit card use, all orders are subject to security screening and if any are found, the order may not be processed.

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CANCELLATION AND REFUND POLICY

Your complete satisfaction is important to us. Each seller on IPILYA’s marketplace has his or her own policy on refunds. If you would like to discuss or organise a refund or return any non-cancellable please email customercare@ipilya.com. Before you return any goods you must notify the seller within 7 days of receiving an item and obtain a Return Merchandise Authorisation number. If you have any problems or questions, you can contact one of our customer care representatives who will be happy to talk you through our returns procedure, simply call +44 (0) 207 229 5149.

The Return Merchandise Authorisation number should be written on the original receipt, which must be returned with the item. Any goods returned without the original receipt and Authorisation Reference number will not be accepted.

Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time.

Returned goods must be in unused, perfect condition and in the original box, with all the packaging and labels intact. Please try shoes only on carpeted flooring to avoid marking the soles.

Products must be returned in unused, unworn, unwashed, unaltered, and undamaged condition, with all tags still attached. Such Products must be returned in their original packaging, including any boxes, hangers, garment bags and other signature packaging materials. Please note that we cannot accept returns on items if you removed the tags.

The following items are generally non-cancellable and non-refundable:

  • Personalised items that are specially made, or ordered, with your choice of colur, name, diamonds, fabric, message or other customised aspect that makes the item unique to your requirements and therefore cannot be resold.

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RETURN AND REFUND POLICY

Your complete satisfaction is important to us. Each seller on IPILYA’s marketplace has his or her own policy on refunds. If you would like to discuss or organise a refund or return any non-cancellable please email customercare@ipilya.com. Before you return any goods you must notify the seller within 7 days of receiving an item and obtain a Return Merchandise Authorisation number. If you have any problems or questions, you can contact one of our customer care representatives who will be happy to talk you through our returns procedure, simply call +44 (0) 207 229 5149.

The Return Merchandise Authorisation number should be written on the original receipt, which must be returned with the item. Any goods returned without the original receipt and Authorisation Reference number will not be accepted.

Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time.

Products must be returned in unused, unworn, unwashed, unaltered, and undamaged condition, with all tags still attached. Such Products must be returned in their original packaging, including any boxes, hangers, garment bags and other signature packaging materials. Please note that we cannot accept returns on items if you removed the tags.

The following items are generally non-cancellable and non-refundable:

  • Personalised items that are specially made, or ordered, with your choice of colur, name, diamonds, fabric, message or other customised aspect that makes the item unique to your requirements and therefore cannot be resold.

GUARANTEE OF AUTHENTICITY

IPILYA guarantees the authenticity of all the products purchased on our website. The products marked IPILYA are produced with the finest materials by expert craftsmen. All of our products are made in Italy

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THE WEBSITE

Given the unpredictability of technology and the online environment, IPILYA makes no promise that our website will be uninterrupted or entirely error free, or free of viruses or bugs or compatible with any other software or material. Accessing the website is entirely at your own risk. We cannot be responsible to you if we are unable to provide our Internet services for any reason beyond our control.

The content of our website is presented, "as is", and we do not guarantee its accuracy, whether explicit or implied. We reserve the right to amend errors, make changes to our website, withdraw any part of our site or to update product information at any time if we consider it necessary.

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PRIVACY POLICY

IPILYA Limited (who we refer to as “we and us”) respect your concerns about privacy and follow strict procedures to protect customer information and ensure that your personal information is handled in a responsible manner.

IPILYA will treat all of your personal details as confidential, and we may use your information in the following circumstances:

  • To maintain your registration on our website
  • For internal statistical purposes, specific to IPILYA and this website
  • To administer this website
  • With your consent, to notify you of products or special offers that may be of interest to you
  • With your consent, to send you information by post or email
  • We may record which product you are interested in or enquire about so as to improve our features and the customer service on our website.

Your data will be kept on a secure server and we will comply with UK Data Protection legislation in relation to your personal details. When you register on this website, or make a purchase, you will be required to enter personal details such as your name, email address, billing address and telephone number. We may also register information about your URL or IP address, your browser type, the country where you are located, your navigation through our site, any advertisements you may have clicked on, and any searches you conduct on our site.

If we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal details and /or user information, we are entitled do so.

If you do not wish to receive e-mail about our newest products, please advise us by telephone on 44 (0) 207 734 8968 or by e-mail at customercare@IPILYA.com.

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COOKIES

We use cookies to ascertain which web pages are visited and how often, to make our web site more user friendly, and to give you a better experience when you return to the website.

These cookies in no way allow us access to your computer and do not store any details relating to you or your credit cards. They are used to identify how you navigate around the site, where you click, and which website you arrived from.

You can disable cookies on your computer by changing the preferences or options menus in your browser. It is possible that some parts of our website will not operate correctly if you disable cookies.

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INTELLECTUAL PROPERTY RIGHTS

The IPILYA trade mark, along with any other marks, images and logos which may appear on our products, whether registered or not, are and remain the exclusive property of IPILYA, a company whose registered office is at 418 Linen Hall 162-168 Regent Street London W1B 5TB. Any reproduction, whether complete or partial, for whatever reason and in whatever medium, is strictly prohibited.

All content on the website including but not limited to pictures, designs, logos, text, graphics images, audio clips, data compilations and software is the property of IPILYA, our partners or our licensors and is protected by UK and International copyright laws.

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DISCLAIMER

We may change or modify these terms and conditions at any time, and your continued use of this site following such change shall signify your agreement to be bound by the modified terms of conditions. It is your responsibility to evaluate the information and other content available through this Site.

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LIABILITY AND INDEMNITY

Except in relation to our contractual obligations to supply goods following acceptance of orders placed on our website, neither we nor any of our directors, employees, suppliers or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.

You agree to fully indemnify, defend and hold IPILYA Ltd (“IPILYA”), its directors, officers, consultants, agents, and suppliers, from any and all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you or any other liabilities arising out of your use if this website.

We may terminate your use of the website immediately if we consider that you have breached these terms and conditions.

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THIRD PARTY LINKS

This Site may contain links to other websites or resources for you to access if you wish. IPILYA is not responsible for the availability, content or material contained through any such sites. You acknowledge and agree that, if you chose to click on a link contained within out site, IPILYA is not liable in any way for your use of these websites or resources. No linking to this website is permitted without prior written permission from IPILYA Ltd.

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WAIVER

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

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JURISDICTION

The website is controlled and operated in the UK. The usage of this website will be governed by the laws of England and any dispute concerning use of this website will be determined exclusively by the English Courts.